Prepare an written essay (three pages max) following program standards using this form to guide your reflection:
A. What was your first impression of the hotel? Explain fully in one paragraph.

B. Explain, using full sentences and essay format, three important things you learned from the site tour e.g., facts about facilities, services and amenities, the tour or insights to as it relates to front office operations and processes, roles and responsibilities presented in class.

C. Was there anything that surprised you that was presented during our site visit?

D. What would be the most important skill you would need to develop to be successful as a member of the Front Office?

E. Generally describe your overall impression of the tour and the context of the presentation as it related to the Front Office course.